During process improvement projects, we work directly with subject matter experts to review operations and procedures. We’ve found that our business rule model helps to guide identification and documentation.
In discovery workshops, common challenges include managing conflicting ideas and keeping the discussion on topic; rules may be interpreted differently across functional units. Too often, exceptions and minutiae can derail a discussion. By outlining rule components and the main types of rules, we can more easily keep the discussion on task and document the salient information.
We’re well-suited to help organizations deal with operational transitions and gain efficiencies and improvements along the way.